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Contact support
For a feature question, start with the relevant help page. For an account, payment, or processing problem you cannot resolve, use the support contact provided in Audimind's Help or on the official website.
Check the relevant status
- Processing: whether a background task is still running, completed, or failed.
- Credits: available balance and the charge history.
- Membership: current subscription status and paid-benefit end date.
- Storage: remaining space and resource validity.
- Project access: the account, workspace, and permissions you are using.
Save or check your work before refreshing. Do not start another paid generation merely to test whether a completed result will appear.
Include useful details
Provide:
- Your account email or user ID.
- What you were trying to do, what you expected, and what happened.
- The project and chapter, task, or Issue reference where relevant.
- The approximate time of the problem.
- A screenshot or short recording showing the error.
- An order or subscription reference for a payment problem.
Do not send passwords, verification codes, or complete payment-card details.
You can use this format:
I was trying to [action] in [project/chapter]. I expected [result], but [actual result]. It happened around [date and time]. My account is [email or user ID]. The task or order reference is [reference]. I have attached the error screenshot.
What to ask for
Describe the problem before proposing a solution. For example, ask support to investigate a missing purchase rather than requesting another charge, or to check a task before you regenerate paid content.
Support availability follows the contact information shown by Audimind. If you cannot find the relevant help topic, include that in your report so the documentation can be improved.
See Payment and order FAQ, Sign-in FAQ, and Troubleshoot AI processing.