Payment and order FAQ

How do I pay?

Select a membership, credit purchase, or resource in the purchase dialog, then complete Dodo checkout. Use the payment methods offered there and check the final amount before confirming.

Payment failed

Read the checkout error, check your payment details and connection, and follow the payment provider's instructions. Before retrying, check whether the first attempt created a successful payment or order.

Payment succeeded but my purchase is missing

Refresh Audimind and check the relevant history. In the purchase dialog's top row, use Current plan → Manage, Credits → History, Storage → History, or Seats → History.

If the purchase is still missing, contact support with the order reference and payment confirmation. Do not repeatedly buy the same product to fix a delayed update.

Where is my receipt or invoice?

Check the Dodo payment confirmation and the receipt or invoice options supplied with the order. Contact support if you need help locating them.

Does canceling a membership refund my payment?

Canceling automatic renewal stops future renewal charges; it does not automatically refund an earlier payment. Check the end date in subscription management. Refunds depend on the Refund Policy and applicable law.

Can I transfer purchased credits or resources?

They are for the purchasing account and cannot be transferred or withdrawn as cash. For a disputed or mistaken purchase, contact support with its details.

See Purchase process, View purchase history, and Contact support.