Sign-in and registration FAQ

I did not receive the verification email

Check the address and your spam or junk folder. Wait until the resend option is available, request another code, and use the newest one. If the problem continues, contact support.

My email is already registered

Sign in to the existing account instead of creating another. Use password recovery if you cannot remember the password.

I forgot my password

Open the sign-in window, choose password recovery, enter your account email, and complete the email verification and new-password steps. See Sign in and reset your password.

The verification code is incorrect or expired

Check for typing errors and use the latest code. Request another if it has expired.

The account is restricted

Read the restriction notice and contact support if you cannot resolve it. Do not create another account to recover access to work in the original account.

I am using another computer

Sign in to the same account email to access saved work. Log out when finished on a shared computer. If a session ends, sign in again and check that your latest changes were saved.

My invitation has expired

Ask the project or team inviter for a new invitation. Check that you are using the account you want to join with.

How do I update or delete my account?

Open My → Settings → My Account. Email and password changes are under Account Security; account deletion is under Delete Account. Deletion is permanent, and the same email cannot be used to register again for seven days afterward.

See Manage your account and Contact support.